Customer Success Lead
Customer Success · Full-time · Remote (India)
Get new customers and agencies live in an afternoon, keep them growing, and bring what they tell us back into the product.
Customers trust Odeist to speak for their brand. You will set them up so it sounds right from day one, and you will be the person they call when they want more.
What you'll do
- Onboard new customers and agencies: brand voice, keywords, platforms and approvals, live in an afternoon
- Be the voice of the customer: run calls, read every cancellation reason, and bring patterns to the product team
- Build help guides, videos and templates that let customers succeed on their own
- Spot accounts that could grow and help them get there
What you'll bring
- 3+ years in customer success, account management or support at a SaaS company
- Excellent written and spoken English, and calm on a call
- A working knowledge of marketing on X, LinkedIn or Instagram
Nice to have
- Agency experience
- A second language
About Odeist AI
Odeist AI finds the people already asking for what a business sells, in live conversations on X, LinkedIn and soon Reddit, and replies in that brand's voice. Founders approve every reply and post from WhatsApp. We are a small, remote team that ships every week and talks to customers every day.